Are you paying too much for SharePoint Support?
SharePoint can be a complex platform, touching multiple areas of your organisation. In modern businesses, staff require a powerful collaboration platform to work effectively, and SharePoint’s integration with Office 365 and other applications means that it often acts as a central hub of information.
The complexity of SharePoint coupled with integration into other applications can result in hard to diagnose problems arising that are difficult to fix without significant impact on service. Without specialist experience, repairs to SharePoint can be time-consuming and result in expensive support bills from your IT services provider.
As one of the UK’s largest SharePoint specialists, igroup provide maintenance and support to more than a hundred organisations. This experience means that we can diagnose and repair issues more quickly and efficiently, leading to lower costs to our clients.
As part of our SharePoint support plans, we offer direct access to specialists to speed up the process of getting help and provide proactive monitoring of client systems to identify problems before they start to impact productivity.
To make our SharePoint support rates as cost effective to customers as possible, our service is highly efficient. You benefit from access to specialists direct rather than through an account manager, and you can report issues 24/7 via email, phone, or our online portal. We provide remote support direct into your SharePoint installation to diagnose issues including:
- SharePoint hosting performance problems
- Issues with back ups or loss of data
- Application failure
This remote approach means that we spend more time fixing your issues and resolve them more quickly.