Are your current Supplier’s SharePoint Support Rates too expensive?

Ensuring that your organisation’s SharePoint is properly maintained is vital in preventing outages that can interrupt productivity and cost you money.  Working with igroup means that you get access to professional help with cost-effective tailored SharePoint support rates.

Thanks to an experienced team and a fully managed help desk to provide clients with support, igroup can deliver services more efficiently and reduce downtime in the event of problems.

Are you paying too much for SharePoint Support?

SharePoint can be a complex platform, touching multiple areas of your organisation.  In modern businesses, staff require a powerful collaboration platform to work effectively, and SharePoint’s integration with Office 365 and other applications means that it often acts as a central hub of information.

The complexity of SharePoint coupled with integration into other applications can result in hard to diagnose problems arising that are difficult to fix without significant impact on service.  Without specialist experience, repairs to SharePoint can be time-consuming and result in expensive support bills from your IT services provider.

As one of the UK’s largest SharePoint specialists, igroup provide maintenance and support to more than a hundred organisations.  This experience means that we can diagnose and repair issues more quickly and efficiently, leading to lower costs to our clients.

As part of our SharePoint support plans, we offer direct access to specialists to speed up the process of getting help and provide proactive monitoring of client systems to identify problems before they start to impact productivity.

To make our SharePoint support rates as cost effective to customers as possible, our service is highly efficient.  You benefit from access to specialists direct rather than through an account manager, and you can report issues 24/7 via email, phone, or our online portal.  We provide remote support direct into your SharePoint installation to diagnose issues including:

• SharePoint hosting performance problems
• Issues with back ups or loss of data
• Application failure

This remote approach means that we spend more time fixing your issues and resolve them more quickly.

A Range of SharePoint Support Packages

Our SharePoint customer care packages are designed for businesses of all sizes to provide them with the right level of technical support for their needs.

When you first come onboard with igroup, our technical team will discuss your current usage levels and implementation of SharePoint and create a package that is tailored to you.

Your SharePoint support contract includes specific SLAs for response times and will include a fixed number of hours each month dedicated to managing your deployment and resolving issues.  We will discuss the levels of internal expertise within your organisation to ensure that you are not paying for any services that you can access internally and agree a schedule with you for our work.

A Full Range of SharePoint Services

Since 2005 we have provided a range of SharePoint services carried out directly by Microsoft Certified Professionals.  igroup work with a wide range of clients including public sector bodies, international enterprises, and small businesses to provide exception service.

We are Microsoft Partners specialising in cloud and collaboration and offer an end to end service encompassing:

• SharePoint Consultancy and planning
• SharePoint deployment and migration
• Application and Intranet Development

For more information about how we can help your business use SharePoint more effectively, please contact a member of our team.