Would access to a dedicated SharePoint Help Desk benefit your business?

On demand technical support from a UK based SharePoint specialist can help keep your team working productively.

Problems and service interruptions can be frustrating for staff and costly to businesses – particularly when they result in unnecessary downtime.  Getting access to the information and skills you need to get technical issues fixed quickly means that you spend more time working and less time chasing solutions.

Speak to a member of our Technical Support team today to find out about our SharePoint Help Desk.

Did you know?

IT interruption can significantly impact productivity.  83% of frontline staff say that reliable software is the biggest factor in their efficiency.

On Demand SharePoint Support

When a business is reliant on its IT systems, it is vitally important to put in place a proper technical support service to ensure that issues can be addressed quickly and not affect staff performance.

When integrated with your other productivity and management software, SharePoint can touch all parts of an organisation, and any failures can be devastating.  Simple performance issues can affect productivity, while data loss can affect long term business plans and create compliance challenges.

Thankfully, igroup can help.  Our SharePoint Help Desk is a remote technical support service with dedicated UK based staff who have extensive knowledge of the platform and can provide solutions quickly.

Our customer care plans provide you with direct access to highly qualified support staff who can remotely access your SharePoint deployment to diagnose and repair issues quickly.  With 24/7 monitoring of your servers, we can also proactively apply fixes before problems are detected by frontline staff.

Our Help Desk Features:

  • 24/7 access to staff via email, phone, and a portal
  • Simple tailored contracts for support
  • Clear SLAs for responsiveness and resolution

With experience in all major versions of SharePoint including bespoke integrations, we can resolve issues quickly and keep your team productive.

Did you know?

92% Satisfaction Rate from existing customers.

Proactive and Professional SharePoint Support

As almost all SharePoint deployments are customised to an organisation, having specialist understanding of the platform is vitally important.  With more than 20 years combined experience in our support team, and expertise working with all versions of SharePoint, the igroup team can provide an end to end support service to clients on demand.

The skill levels needed to professionally manage SharePoint are rarely available from internal teams or generalist IT companies and as such, they are rarely able to correctly resolve issues that users face.  In some cases, this may involve temporary fixes being applied that can create longer term headaches.

Our approach is different.  igroup have a dedicated team of SharePoint support experts who work exclusively with the platform.  Managing the deployments of more than 100 global clients means that our team can identify, diagnose, and resolve issues such as server capacity or data loss quickly.

Dedicated to providing Cost Effective SharePoint Help

igroup have been assisting clients with SharePoint since 2005 and our team are fully qualified to work on all versions of the platform.

As specialists we offer organisations a one-stop-shop for SharePoint, managing all aspects of business integration and support.  We provide a full range of services to help your business to get the most from SharePoint from making the decision to use the system.

We can help you with all the following:

Talk to a member of our team today to learn more about how working with igroup’s SharePoint Help Desk can help reduce downtime and increase productivity.

Speak to a member of our Technical Support team today to find out about our SharePoint Help Desk.

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