On Demand SharePoint Support
When a business is reliant on its IT systems, it is vitally important to put in place a proper technical support service to ensure that issues can be addressed quickly and not affect staff performance.
When integrated with your other productivity and management software, SharePoint can touch all parts of an organisation, and any failures can be devastating. Simple performance issues can affect productivity, while data loss can affect long term business plans and create compliance challenges.
Thankfully, igroup can help. Our SharePoint Help Desk is a remote technical support service with dedicated UK based staff who have extensive knowledge of the platform and can provide solutions quickly.
Our customer care plans provide you with direct access to highly qualified support staff who can remotely access your SharePoint deployment to diagnose and repair issues quickly. With 24/7 monitoring of your servers, we can also proactively apply fixes before problems are detected by frontline staff.
Our Help Desk Features:
- 24/7 access to staff via email, phone, and a portal
- Simple tailored contracts for support
- Clear SLAs for responsiveness and resolution
With experience in all major versions of SharePoint including bespoke integrations, we can resolve issues quickly and keep your team productive.