SharePoint Support

Highly experienced Technical Support service that is geared towards resolving your SharePoint issues efficiently

Key Benefits of igroup’s Approach

Our UK based team have been working with SharePoint since 2003 and are able to diagnose and resolve issues quickly.  As an extension of your team, we offer the following benefits:

More than 10 Years Experience in all versions of SharePoint Server and Online

Clear pricing structure and ongoing customer care service

UK Based technical support team

Direct access to our technical specialists

Regularly updated training to keep staff knowledge up to date.

To learn more about how our SharePoint support service can be tailored to your business, please speak to a member of our team today on 0203 697 0302 or fill in your details below and we will call you back.

Did you know?

AWS and Azure pricing can change every month affecting your monthly billing.  By choosing igroup, your pricing is capped for the duration of your 1, 2 or 3-year contract, eliminating spikes in your billing.

From time to time, technical issues can affect SharePoint and cause problems for staff trying to access information.  At the very least this can be frustrating, but it can also affect productivity and ultimately prevent your staff doing their jobs.  Our SharePoint support service gives you fast access to a highly experienced technical team who can help resolve issues quickly to minimise disruption.

Our clients benefit from a combination of highly specialised experience and excellent service that is geared towards resolving your SharePoint issues efficiently.  With direct access to staff by phone, and a dedicated support portal that keeps you up to date with the progress of any support tickets, you benefit from our expertise and the unmatched experience of our specialists.

Flexible SharePoint Support

Igroup understand that the SharePoint support needs of our customers are often very different.  The flexibility of the platform means that many businesses have a highly tailored implementation of SharePoint that offers unique functionality.  Having access to a support partner who can handle all aspects of the platform and provide guidance and advice about any additional code is vital to resolve issues quickly.

To meet the different needs of our clients, we offer a range of different support packages.  This means that, as our client, you never pay for anything that you don’t need.

Our SharePoint Customer Care Packages

For businesses that have regular requirements for support, we offer a range of six different ‘customer care packages’.  These provide a range of different response times and training levels for your team and include weekly reports to provide you with business intelligence and alerts.  Our Customer care packages help you manage the ongoing cost of support for your SharePoint deployment and cover a vast range of fixes as well as providing regular access to experienced staff who can answer your questions.

A Commitment to Service

Our approach to supporting your business-critical SharePoint application is tailored to you but is built on firm principles of addressing the root of any issues rather than just applying a sticking plaster over a problem.

Our understanding of SharePoint allows us to recognise the root cause of any issues – whether the cause is an incompatible update; an issue with some bespoke code; or simply caused by a lack of infrastructure capacity.  Our technical specialists will analyse the problem fully, provide you with a report of what has happened, and apply appropriate fixes to get you back up and running as quickly as possible.

To find out more about how igroup can help provide ongoing SharePoint Support for your organisation, please contact a member of our team today on 0203 697 0302.

Do you really need SharePoint support?

As a business owner, to answer that question, you must ask yourself, do you

  1. Believe in the value of the system you’ve paid or currently paying for?
  2. Value your employee’s time?

If you answer yes to either of these (and really, you should say yes to both,) but you don’t have some sort of support mechanism in place, then you could be losing value from your investment and creating stumbling blocks for your workforce.  In today’s world, software from Microsoft is updated on a monthly basis with new features and functionality.  That’s when our SharePoint Support service comes into its own.

How do you choose a good SharePoint support service?

There are a few things we’d recommend to look out for when selecting the right SharePoint partner. If ongoing support for your SharePoint project hasn’t been mentioned during the sales phase, then alarm bells should be going off.  Companies that aren’t asking how you plan to maintain your project aren’t there for the long haul and may not have your best interests in mind. Not asking for feedback during the support process is another sign – but how do you know if they collect feedback if you’re not a paying customer yet?  Easy, ask.  Businesses offering a good service will be collecting feedback to help them continually improve that service and they’ll be more than happy to shout about it.

Skill levels of the support team is another key factor to consistently good support, but again, it’s hard to assess especially prior to onboarding. If a salesperson only talks about one support person, or you spot they have a high turnover of staff, these are generally warning signs pointing to inconsistent support. You should ask about lead times on ticket responses, SLA’s and request customer references.

Choosing the right model

We understand providing support for platforms, infrastructure and applications must be on your terms to suit your needs and that’s why we offer six levels of support contracts to choose from along with a PAYG model.

Our team of Microsoft Certified specialists are all based within the UK and have extensive knowledge of all versions of SharePoint on-premise and SharePoint online, providing support through phone, email, Skype and via an online portal.

Customer Care SharePoint Support Contracts

We’ve designed our ‘Customer Care support packages’ in a way that supports businesses of every size, no matter how small or large your business is. There are six packages to choose from with varying response times and training options available.  We can also provide weekly reports with a detailed level of business intelligence and statements including alerts when your credit is low.

PAYG

Our ‘Pay As You Go SharePoint Support’ credits are a versatile and quick way to get started with our support services and offer lots of flexibility to engage with us without a long-term commitment. PAYG works best when an IT department already has experts in-house who need further support on an ad-hoc basis.

Proud of what we do

Whether you need help from our SharePoint support team for a specific issue, overall application management or a health assessment on your current SharePoint platform, igroup’s range of services and customer care support packages give you the freedom to choose the right level of support you require as fast as you need it. The SharePoint team at igroup have been managing SharePoint platforms since 2007. It’s because of this experience that we’re able to take immense pride in the fact that we have such long lasting relationships with our customers.

We are also completely transparent about our pricing structure across the services and support packages we offer. Your appointed project manager will talk you through the options available, explain the value, and help you select a detailed package that fits your exact need. That’s why customers always come back to igroup after engaging with other providers.

To find out more about how igroup can help provide ongoing SharePoint Support for your organisation, please contact a member of our team today on 0203 697 0302.

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