Highly experienced Technical Support service that is geared towards resolving your SharePoint issues efficiently
Our UK based team have been working with SharePoint since 2003 and are able to diagnose and resolve issues quickly. As an extension of your team, we offer the following benefits:
To learn more about how our SharePoint support service can be tailored to your business, please speak to a member of our team today on 0203 697 0302 or fill in your details below and we will call you back.
AWS and Azure pricing can change every month affecting your monthly billing. By choosing igroup, your pricing is capped for the duration of your 1, 2 or 3-year contract, eliminating spikes in your billing.
From time to time, technical issues can affect SharePoint and cause problems for staff trying to access information. At the very least this can be frustrating, but it can also affect productivity and ultimately prevent your staff doing their jobs. Our SharePoint support service gives you fast access to a highly experienced technical team who can help resolve issues quickly to minimise disruption.
Our clients benefit from a combination of highly specialised experience and excellent service that is geared towards resolving your SharePoint issues efficiently. With direct access to staff by phone, and a dedicated support portal that keeps you up to date with the progress of any support tickets, you benefit from our expertise and the unmatched experience of our specialists.
Igroup understand that the SharePoint support needs of our customers are often very different. The flexibility of the platform means that many businesses have a highly tailored implementation of SharePoint that offers unique functionality. Having access to a support partner who can handle all aspects of the platform and provide guidance and advice about any additional code is vital to resolve issues quickly.
To meet the different needs of our clients, we offer a range of different support packages. This means that, as our client, you never pay for anything that you don’t need.
For businesses that have regular requirements for support, we offer a range of six different ‘customer care packages’. These provide a range of different response times and training levels for your team and include weekly reports to provide you with business intelligence and alerts. Our Customer care packages help you manage the ongoing cost of support for your SharePoint deployment and cover a vast range of fixes as well as providing regular access to experienced staff who can answer your questions.
Our approach to supporting your business-critical SharePoint application is tailored to you but is built on firm principles of addressing the root of any issues rather than just applying a sticking plaster over a problem.
Our understanding of SharePoint allows us to recognise the root cause of any issues – whether the cause is an incompatible update; an issue with some bespoke code; or simply caused by a lack of infrastructure capacity. Our technical specialists will analyse the problem fully, provide you with a report of what has happened, and apply appropriate fixes to get you back up and running as quickly as possible.
To find out more about how igroup can help provide ongoing SharePoint Support for your organisation, please contact a member of our team today on 0203 697 0302.
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