SharePoint Support | Technical Support for SharePoint

Your SharePoint support partner

As your SharePoint support partner igroup help you and your users maximise the value of deploying to SharePoint.

Our range of SharePoint support and management services will:

Find and fix faults before they become an issue
Conduct regular software upgrades and patches
Configure and manage your security
Give user support and training
Conduct regular reviews and make performance recommendations
Reduce your day to day IT support costs

Tailored support packages

From time to time, technical issues can affect SharePoint and cause problems for staff trying to access information.

igroup provide a range of SharePoint on-premise and online support services which can be tailored to meet your business needs and resources. Our Customer Care Packages are delivered via phone, portal, email, and Skype for business by our highly experienced UK based technical team who can resolve issues quickly to minimise disruption.

Contract support

Our support customers have a choice of six different customer care packages depending on response times, training options and length of contract. These can be adapted over time to suit your needs.

By opting for one of our contract support packages you benefit from:

Regular system updates and upgrades
An on call find and fix team who understand your business
Weekly reports with detailed business intelligence
A fixed cost to allow better financial planning

Contracts can be for one, two or three years depending on your requirements.

PAYG support

At igroup we understand that some businesses do not want to commit to long term contracts for support but need to be able to access expert help when and where they need it. We have developed our ‘Pay As You Go’ credits solution.

Opting for a PAYG customer care solution you benefit from:

Access to additional support only when required
No long term commitment
Lower initial costs
The same high quality service expected from igroup

PAYG solutions are best for companies who already have some in-house SharePoint skills but may need additional expertise for specific projects.

Why work with igroup

igroup have been supporting and managing both on-premise and in the cloud SharePoint solutions since 2007. We provide technical support for platforms, infrastructure and applications must suit your needs.

Whether you need help with a specific issue, overall application management or a health assessment on your current SharePoint platform, our range of customer care support packages allow you to tailor the solution that is right for your business.

Your igroup project manager will outline the solution which best fits your requirements and budget so that SharePoint becomes a hub for data sharing and collaboration in your business.

Service features

Tailored solutions to meet your specific requirements
24/7/365 access to UK based consultants
Fully certified Microsoft Gold Partner
Unrivalled knowledge and experience of SharePoint
Multi channel delivery of support

Service benefits

Efficient and effective fault resolution
Manageable and forecastable support costs
Always on monitoring
Regular reviews to improve performance and function
Improved performance and less downtime

For more information about how igroup can support your SharePoint deployment and give you access to additional skills and experience to resolve issues quickly and efficiently contact the team for more information.

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