AWS support plans
At IG CloudOps we understand that cloud infrastructure is at the centre of your business operations and that how it performs will affect you and your customers. Working with an accredited AWS partner means that you know you are working with experts and that our AWS support plans will meet your needs.
Our managed support plans include:
- CloudOps - Proactive support and monitoring for your cloud infrastructure
- All plans include advisory sessions / support services / cost reviews / security audits - all included in our CloudOps AWS support plans Essentials and Professional
Why choose IG CloudOps for your AWS Support plan?
Steve Stringer, software architect at Oak Software:
“IG CloudOps had the knowledge and expertise we needed and they were able to demonstrate how they would support our development team quickly and efficiently through their cloud management solution, CloudOps.”
IMI Plc
Planning, architecting and supporting a global cloud infrastructure for IMI Plc.
A global business split into three divisions.
We have the hard-won knowledge from working with hundreds of AWS deployments for over a decade. We can be bolted on to your existing team and provide management and support services as we have done for many other customers.
We offer the full life cycle of services for AWS from architecture & deployment to support, management, maintenance & upgrades. We also spend our time working with many different implementations of AWS & Azure deployed across the globe so we are always up to date with the latest developments.
We have then put this knowledge into our CloudOps software to allow us to scale our knowledge across hundreds of AWS deployments.
As a certified AWS partner, IG CloudOps ensures you get the maximum ROI from your cloud deployment and have the infrastructure which will support your immediate and long-term business objectives.
How we work
We work closely with your internal IT specialists to understand what you want to achieve so we can recommend solutions that complement your own technology stack and help you progress in the cloud.
IG CloudOps managed services can be tailored to your specific requirements from fully managed and hosted through to a lighter touch of monitoring and support to complement your own team.
IG CloudOps enhances cloud deployments with our CloudOps software that improves platform management to increase stability and reduce subscription costs. Through CloudOps we provide all of our consultancy and support services along with performance monitoring, auto-heal and cost optimisation.
On-going Support
Advisory and support services are included as part of CloudOps. Problems with your cloud infrastructure can quickly affect business performance. Our team will:
- Identify and diagnose issues with monitoring
- Report on the problem
- Resolve the issue
- Root cause analysis
- 24/7 Support
- Ensure it does not happen again
In most cases, we resolve problems before you even notice them.
Optimisation & maintenance
(Performance & Cost saving)
Your use of AWS cloud infrastructure will change over time which will increase costs and potentially lead to redundant services still running.
CloudOps includes cost optimisation and performance recommendations:
- Automatically carrying out regular reviews of your AWS infrastructure
- Identifying redundant or un-used resources
- Scaling of resources to meet peak depend and scaling back for low demand saving you money
- Reallocating resources as AWS changes to improve performance and reduce cost
Consultancy
We help you with the full life cycle of your cloud infrastructure:
- AWS Architecture - when you need to review your existing deployment or add in new cloud infrastructure
- AWS Deployment - templated deployments as part of a planned architecture
- AWS Migration - migration planning and execution and life cycle planning
As your AWS partner, we help you achieve a competitive edge by accelerating your cloud deployment.
Monitoring
SLAs to protect your business with 24/7 monitoring enabling us to deliver 99.999% uptime as standard:
- Improve accessibility of data
- Prevent application outages
- Analyse consumption levels
- Make performance recommendations
- 24/7 fault recovery
Monitoring ensures you know that any issues are resolved as they occur and stopped from happening again.
Featured articles
Cloud technology has become a critical aspect of modern businesses. If you don’t have sufficient AWS support in place for your cloud deployments, you’re leaving it open to serious risk.
In this article, we explore the options available for cloud support, compare their pros and cons, and help you understand what the best choice is for your business.
IG CloudOps – reducing cloud costs and improving performance
We understand the challenges your business faces. Your cloud infrastructure is at the heart of your business which is why we have developed CloudOps our cloud management platform which delivers a complete performance and support package for your business.
With IG CloudOps as part of your team, we deliver an always-on cloud management solution which ensures infrastructure performance, reduces costs and is ready to meet your future challenges.
Proactive management – We actively manage and optimise your AWS and Azure infrastructure using our own CloudOps software. We manage cloud configuration; network architecture; security settings; software updates; user authentication; monitoring; disaster recovery; firewall; anti-virus; and anti-malware.
Further savings – Using our CloudOps software and analysing your AWS deployment, our team optimises your costs and performance.
By choosing IG CloudOps as your AWS partner you will benefit from:
Build & operate workloads following best practices
Monitoring, incident management, reporting, change management
24/7 alerting and reporting
Full infrastructure and environment automation
Access to expert AWS architects and support engineers
Guaranteed cost savings and performance improvements
What do our customers say?
“The IG CloudOps culture of approachable professionalism has been a great match with my team."
"Also, their ‘can do’ attitude with a pragmatic approach to problems has enabled us to move our product roadmap forward.”
“IG CloudOps had the knowledge and expertise we needed and they were able to demonstrate how they would support our development team quickly and efficiently through their cloud management solution, CloudOps.”
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"Moving our Azure resources over to IG CloudOps was our main initial concern, but their skill and regular communication ensured the process went smoothly."
"Unlike other companies we've spoken to, we felt unrushed and that they fully understood our business specific concerns."