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AWS support
AWS support plans
At igroup we understand that cloud infrastructure is at the centre of your business operations and that how it performs will affect you and your customers. Working with an accredited AWS partner means that you know you are working with experts and that our AWS support plans will meet your needs.
Our managed support plans include:
- CAMS Core - CloudOps Active Management Solution (CAMS) Proactive support and monitoring for your cloud infrastructure - read more here
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All plans include advisory sessions / support services / cost reviews / security audits - all included in our CAMS Core Azure support plans Essentials and Professional
Find out more
Why choose igroup for your AWS Support plan?
Steve Stringer, software architect at Oak Software:
“igroup had the knowledge and expertise we needed and they were able to demonstrate how they would support our development team quickly and efficiently through their cloud management solution, CAMS.”
IMI Plc
Planning, architecting and supporting a global cloud infrastructure for IMI Plc.
A global business split into three divisions.
We have the hard-won knowledge from working with hundreds of AWS deployments for over a decade. We can be bolted on to your existing team and provide management and support services as we have done for many other customers.
We offer the full life cycle of services for AWS from architecture & deployment to support, management, maintenance & upgrades. We also spend our time working with many different implementations of AWS & Azure deployed across the globe so we are always up to date with the latest developments.
We have then put this knowledge into our CAMS software to allow us to scale our knowledge across hundreds of AWS deployments.
As a certified AWS partner, igroup ensures you get the maximum ROI from your cloud deployment and have the infrastructure which will support your immediate and long-term business objectives.
How we work
We work closely with your internal IT specialists to understand what you want to achieve so we can recommend solutions that complement your own technology stack and help you progress in the cloud.
igroup managed services can be tailored to your specific requirements from fully managed and hosted through to a lighter touch of monitoring and support to complement your own team.
igroup enhance cloud deployments with our CloudOps Active Management Solution (CAMS) software that improves platform management to increase stability and reduce subscription costs. Through CAMS Core we provide all of our consultancy and support services along with performance monitoring, auto-heal and cost optimisation.
On-going Support
Advisory and support services are included as part of CAMS Core. Problems with your cloud infrastructure can quickly affect business performance. Our team will:
- Identify and diagnose issues with CAMS monitoring
- Report on the problem
- Resolve the issue
- Root cause analysis
- 24/7 Support
- Ensure it does not happen again
In most cases, we resolve problems before you even notice them.
Optimisation & maintenance
(Performance & Cost saving)
Your use of AWS cloud infrastructure will change over time which will increase costs and potentially lead to redundant services still running.
CAMS includes cost optimisation and performance recommendations:
- Automatically carrying out regular reviews of your AWS infrastructure
- Identifying redundant or un-used resources
- Scaling of resources to meet peak depend and scaling back for low demand saving you money
- Reallocating resources as AWS changes to improve performance and reduce cost
Consultancy
We help you with the full life cycle of your cloud infrastructure:
- Included as part of CAMS Core
- AWS Architecture - when you need to review your existing deployment or add in new cloud infrastructure
- AWS Deployment - templated deployments as part of a planned architecture
- AWS Migration - migration planning and execution and life cycle planning
As your AWS partner, we help you achieve a competitive edge by accelerating your cloud deployment.
Monitoring
SLAs to protect your business with 24/7 monitoring enabling us to deliver 99.999% uptime as standard. All of this is included as part of CAMS this helps:
- Improve accessibility of data
- Prevent application outages
- Analyse consumption levels
- Make performance recommendations
- 24/7 fault recovery
Monitoring ensures you know that any issues are resolved as they occur and stopped from happening again.
igroup – reducing cloud costs and improving performance
We understand the challenges your business faces. Your cloud infrastructure is at the heart of your business which is why we have developed the CloudOps Active Management Solution (CAMS) which delivers a complete performance and support package for your business.
With igroup and CAMS as part of your team, we deliver an always-on cloud management solution which ensures infrastructure performance, reduces costs and is ready to meet your future challenges.
Proactive management – We actively manage and optimise your AWS and Azure infrastructure using our own CAMS software. We manage cloud configuration; network architecture; security settings; software updates; user authentication; monitoring; disaster recovery; firewall; anti-virus; and anti-malware.
Further savings – Using our CAMS software and analysing your AWS deployment, our team optimises your costs and performance.
By choosing igroup as your AWS partner you will benefit from:
Build & operate workloads following best practices
Monitoring, incident management, reporting, change management
24/7 alerting and reporting
Full infrastructure and environment automation
Access to expert AWS architects and support engineers
Guaranteed cost savings and performance improvements
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"Moving our Azure resources over to igroup was our main initial concern, but their skill and regular communication ensured the process went smoothly. Unlike other companies we've spoken to, we felt unrushed and that they fully understood our business specific concerns."
“We were very impressed with the proposal from igroup because, rather than just talk about the issues, they were able to give real examples of the security, cost and performance benefits installing CAMS onto our Azure infrastructure would give us.”
“igroup had the knowledge and expertise we needed and they were able to demonstrate how they would support our development team quickly and efficiently through their cloud management solution, CAMS.”
“Working with igroup has helped us to ensure that as we grow our infrastructure is supported fully and can deliver the results our customers expect.“