AWS Enterprise Support is a packaged service from Amazon that offers businesses the tools and assistance they need to maximise the potential of their cloud...
In this blog post, we will explore the various types of AWS Business Support and what you need to effectively support your AWS deployments.
Understanding AWS Business Support Components
AWS Business Support is a subscription-based service designed to provide technical support and expertise to AWS customers. It offers a range of benefits to help businesses operate smoothly in the cloud.
1. 24/7 Access to AWS Experts
One of the primary advantages of AWS Business Support is access to AWS Support engineers around the clock. This means you can get assistance whenever you need it, even in the middle of the night or during weekends. Having this level of support can be invaluable in critical situations or during unexpected outages.
2. Faster Response Times
AWS Business Support customers enjoy faster response times compared to lower-tier support plans. Depending on the severity of your issue, you can expect a response within minutes. For businesses where downtime can have a significant financial impact, this rapid response can make a substantial difference.
3. Trusted Advisor
AWS Trusted Advisor is a tool included with AWS Business Support that helps optimise your AWS infrastructure. It provides recommendations to reduce AWS costs, enhance security, improve performance, and maintain best practices. This tool can be a game-changer for businesses looking to maximise the efficiency of their AWS deployments.
4. Infrastructure Event Management
AWS Business Support also includes access to AWS Infrastructure Event Management, which helps you stay informed about events and issues that may impact your AWS resources. This proactive approach allows you to address potential problems before they become critical.
5. Case Handling and Escalation
With AWS Business Support, you can open an unlimited number of support cases. These cases are managed through AWS Support, and you have the option to escalate them for more urgent attention. This flexibility ensures that you receive the level of assistance you need, precisely when you need it.
Choosing the Right Level of Support
Selecting the appropriate level of AWS Business Support is crucial to align with your organisation's needs and budget. AWS offers multiple tiers of support, including Basic, Developer, Business, and Enterprise. Here's a quick overview:
Basic Support: Provides access to AWS documentation, whitepapers, and customer support via email.
Developer Support: Adds 24/7 customer support via email and unlimited technical support cases.
Business Support: Offers 24/7 phone and email support, faster response times, Trusted Advisor, and Infrastructure Event Management.
Enterprise Support: Designed for enterprises with large-scale, mission-critical workloads, this tier includes all the benefits of Business Support, as well as a dedicated Technical Account Manager (TAM) and more advanced support features.
AWS Business Support from IG CloudOps
AWS Business Support from IG CloudOps offers all the essential features of support directly from AWS, including 24/7 access to AWS experts, fast response times, Trusted Advisor, Infrastructure Event Management, and robust case handling.
What sets us apart is our dedicated AWS support team available on-demand, ready to provide tailored assistance whenever you need it. Additionally, our CloudOps cloud management platform seamlessly integrates with your AWS deployments, providing a comprehensive solution for managing and optimising your cloud resources.
With IG CloudOps, you get the best of both worlds: A trusted AWS partner providing support and our specialised expertise, all within the framework of our efficient cloud management platform.
Whilst you can always go directly to AWS for support, it's worth considering the personalised approach that support from our dedicated AWS team at IG CloudOps can offer. With us, you have the option to tap into specialised expertise and tailored assistance to optimise your AWS deployments to the fullest.