Technical Support for ISVs

Help when you need it from migration planning through to on-call technical support when your application is live.

Migrating your application to a cloud environment may require skills and expertise that isn’t directly available within your organisation.  Our teamwork with you throughout your journey to cloud adoption so that you have access to first-hand knowledge of running bespoke applications in Azure and AWS that can help to improve performance and reduce downtime.

Expert Cloud Support for Your Application

What makes igroup different is the proactive working relationship our technical team have with ISV clients.  We take a hands-on approach to supporting our clients as they move to the cloud.  As part of our onboarding process for ISVs, we review the technical structure of your application to ensure that your cloud environment is correctly configured to meet the needs of your technology stack.  This helps to reduce ongoing issues and improve reliability from the start.

Our team then provide ongoing management and maintenance of your cloud environment, applying OS level updates and patches after testing with your configuration to ensure stability.  This means that you avoid rogue issues that can impact performance, and because we proactively monitor for issues, we often resolve them before they affect customers.

In the event of any technical issues arising, you have instant support access to a qualified team who can provide on demand support to resolve issues including the use of back-ups to minimise downtime or lack of access.