24/7/365 Support for Your Application in the Cloud

Flexible cloud management services

igroup’s fully certified support team will manage and maintain your cloud environment so you can concentrate on delivering applications and services in the cloud.

Our flexible cloud management services will enhance your own capabilities by proactively monitoring and reporting on your environment to ensure:

Optimum operational performance
Upgrades are made as and when required
Resources are managed correctly
Issues are dealt with quickly
There is the minimum of business disruption

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How we work

We work closely with your internal IT team to understand what you want to achieve so we can recommend solutions that complement your own technology stack and help you progress in the cloud.

igroup managed services can be tailored to your specific requirements from fully managed solutions where we take responsibility for all your infrastructure through to a lighter touch monitoring and support service which complements your own team.

Technical support

Problems with your cloud infrastructure can seriously affect performance or lead to down time. We will:

Identify and diagnose issues
Report on the problem
Resolve the issue
Ensure it does not happen again

In most cases we resolve problems before you even notice them.

Monitoring

Our SLAs protect your business with 24/7 monitoring and lets us deliver 99.999% uptime as standard. This helps:

Improve accessibility of data
Prevent application outages
Analyse consumption levels
Performance recommendations

Monitoring enables you to manage and lower your overall subscription costs

Optimisation

Our SLAs protect your business with 24/7 monitoring and lets us deliver 99.999% uptime as standard. This helps:

Improve accessibility of data
Prevent application outages
Analyse consumption levels

Monitoring enables you to manage your and lower your overall subscription costs

Technical consultancy

The products and services that Amazon and Microsoft offer is growing and there are opportunities to improve the quality and stability of your infrastructure. We will:

Review new products and services
Regularly review your deployment
Recommend upgrades or changes

We improve performance whilst keeping you cost effective.

Why work with igroup

We bring additional expertise and knowledge to your business which allows you to concentrate on delivering solutions to your customers, not managing your infrastructure.

Our managed support services give you:

Pro-active cloud management from configuration through to security and upgrades
Manageable and forecastable costs – With igroup you know that not only are you using cloud specialists but can forecast your support costs on a 1 / 2 or 3 year basis.
Cost optimisation – We will constantly look for ways to improve operational performance and reduce costs.

Management and support for Amazon or Microsoft Cloud

Build & operate workloads following best practices

Monitoring, incident management, reporting, change management

Proactive support and incident response

24x7x365 alerting and reporting

Full infrastructure and environment automation

Access to expert cloud architects and engineers

Database, operating system & application support

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