Customer Care

We understand providing support for platforms, infrastructure and applications must be on your terms to suit your needs and that’s why we offer six levels of support contracts to choose from along with a PAYG model.

What is customer care?

There are six levels of support contracts you can choose from to suit your business needs and budget.  We support Microsoft Azure, SharePoint on-premise and online, Dynamics 365, and Microsoft Office 365, which is provided by your choice of communication – phone, portal, email, and Skype for business.

What do you get out of it?

We’ve designed our Customer Care support packages in a way that supports businesses of every size, no matter how small or large your business is.

You’ll get access to our team of Microsoft Certified specialists who are all based within the UK and have extensive knowledge of all versions of the Microsoft stack.  Each member of the technical team must stay up to date with the latest changes to each piece of software by siting regular technical assessments and exams.

We can also provide weekly reports with a detailed level of business intelligence and statements including alerts when your credit is low.

Why is it important?

Choosing a customer care package boosts your access to the technical skills it takes to maintain and manage applications.  It also offering peace of mind not having to worry about hiring skilled employees if someone leaves your business.