Delivering first line fault and fix services for AWS users

As fully certified AWS consultants, the igroup technical support teams have the knowledge and experience to be able to identify and repair issues with your cloud set up before it impacts your business operations.

Businesses hosting their infrastructure and applications in AWS need to be able to fix issues quickly to minimise business disruption. This is most important for ISVs where applications are run in the cloud and revenue depends on availability.

As a certified AWS partner, igroup have years of experience working with AWS and have supported customers with rapid fault detection and resolution. Our expert team proactively monitor your cloud to ensure that issues, if they occur, do not affect performance and there is minimal disruption to service.

Find out how our specialist Amazon Web Services team can support you with fault detection, diagnosis, and resolution.

How proactive monitoring can reduce the need to fix issues with AWS

Many common problems with AWS stem from poor planning and architecting of infrastructure and not designing a robust enough solution.

Companies who decide to move their infrastructure and applications to AWS, or have already moved some, can often be concerned that a public cloud environment will mean that they have little control over finding and fixing faults. Whilst there is a loss of some control compared to an on-premises solution, problems with AWS infrastructure can still be resolved quickly and business disruption avoided.

Did You Know

The right monitoring and administration solution can reduce downtime of your AWS cloud infrastructure.

As a certified AWS partner, igroup consultants provide a complete range of support solutions for our clients. This can include complete management of the environment or as an on call back up providing specialist technical support to an inhouse team.

Having supported AWS for companies across the UK as they move applications to Amazon Web Services, igroup has identified several common issues that, if managed correctly, can reduce the need for ongoing support. These include:

  • Billing – not understanding how AWS is charged and incorrectly specifying the wrong instances can lead to capacity problems and rapidly increasing costs so specifications have to be right at the start
  • Failure to manage security correctly – When companies set up AWS they give admin rights to too many team members and fail to manage users which can cause issues that need fixing to improve performance and reduce costs
  • Regular monitoring and administration – Like any system the AWS cloud needs to be monitored and the results analysed. With proactive monitoring they can fix issues before they become a problem

Proactive monitoring to reduce the need to fix issues with AWS

As a certified AWS partner, our UK based team can support your business so that you concentrate on delivering solutions to your customers. We will find and resolve issues with your cloud solution so it meets your business objectives and provide proactive monitoring to identify and fix issues before they disrupt your business.

Did You Know

Identify and fix issues with AWS before they disrupt your business operations

We support companies both internationally and in the UK, with experience across all market sectors. All our support solutions are tailored to a client’s specific requirements and include both proactive and reactive solutions to complement your in-house teams.

A Full Range of AWS Services

Established in 2005 igroup is one of the UK’s leading Amazon Consulting Partners. Our fully qualified professional teams have worked with customers of all sizes from major multi-nationals through to small businesses. All our work regardless of the organisation size has increased return on investment and improved overall business performance.

igroup has delivered AWS managed services and migrations for businesses of all sizes across multiple sectors and our team have the knowledge to identify and resolve issues quickly as well as advise customers on how to achieve best performance from the cloud.

As specialists we provide a full range of Amazon management services including:

We have delivered AWS projects across a range of different market sectors including public sector, financial services, education and manufacturing. See our case studies for recent examples.

For more information about how we can help your business move to the cloud and reduce your costs, please contact a member of our team.

Call now on 0203 697 0302 to speak to a member of our team

Call Us Now