Mobile Workforce Management.

Mobile Workforce Management.

A mobile workplace is a fast changing environment and dynamic requirements are often needed at a rapid pace. To manage such a dynamic environment, specific software has been designed.Which is termed as mobile workforce management software. The mobile workforce works in real time. Scheduling, optimizing and tracking the workforce are the main components of a mobile workforce management system.

Mobile service providers like any other, are required to maintain a certain level of service. For this they have service level agreements which often carry damage clauses which can seriously affect their working in case of lapses. Mobile workforce management therefore becomes an important aspect which needs close attention.
Mobile workforce management automatically schedules jobs, assigns work , responds to emergencies and usually performs housekeeping for mobile assets. Other functions may include workforce planning and workflow management.

The major issues which the mobile workforce management software has to address are the geographical spread of mobile assets. This obviously means that the workforce consisting of field engineers is spread over a large area. In order to efficiently control, manage and maintain these mobile resources, service engineers are provided with hand held computers which are connected with the mobile workforce management software. The data is directly fed into the handhelds in real time. The mobile workforce management software collates this information and accordingly reschedules the work. The service engineers need not report back to the headquarters each time after completing their assignments. The entire system is connected to the supply chain management software. Spares and components can be automatically ordered and the inventory can be replenished.

Mobile workforce management is therefore a complete management solution for a mobile environment requiring real time operations.