Best practice: Holistic approach
By 2010, 50% of enterprises will have migrated away from tactical mobile application silos (supporting a single application) to strategic platforms capable of supporting multiple applications, managing devices, and securing data and transport.
Gartner, 2007
• Faster development – A platform approach gets applications into users hands faster, delivering value quicker
• Shared costs – for mobile infrastructure, development components, and devices
• Focus on users & processes – remove technology concerns from the hands of the business
Best practice: Measure, Measure, Measure
Failure to measure benefits and impacts is one of the most commonly seen points of failure in mobile projects
• The highest performing organisations are ones that focus on measuring their performance
• Mobile solutions are complex – without the right measurement approach you won’t know what works and what doesn’t
– Especially for pilots, set aside time to fully analyse results and outcomes
• It’s easy to fall into a trap where you just become very good at measuring things and generating KPIs
– Look for “leading indicators” to reduce measurement overhead
Best practice: Human factors & adoption
• Technology is a tool, not an end in itself
• Demystify the technology, but hide the complexity
• The importance of training
• Workers are influenced by their peers
• Bad news travels fast
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