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igroup Battles throught the Snow: Working through the snow

With temperatures of -15 hitting most of the UK last week it became a struggle to beat the freeze while local authorities battled to keep the roads and schools open.

Temperature’s plummeted and people across the UK battled treacherous condition’s igroup battled to keep working through the week. However, with remote access, SharePoint and mobile working allowed igroup’s Chester office to perform as normal as many employees struggled to get to work.   

Chris, head of operations managed to struggle into work all through last week while the rest of the team dared not to brave the weather. Below are the snowy scenes from our Chester office.

Although ice, freezing fog and up to 11 inches of snow hit the UK igroup’s staff could work and continue as normal from their homes. As many organisations were struggling to keep to productivity levels normal remote working is a way forward. By employing a remote and mobile working philosophy productivity continues no matter what the weather and ensures that your business doesn’t lose out. During the decade employers will become even more flexible to suit our changing weather conditions and daily lives.

Anytime, anywhere working with mobile solutions and SharePoint keep’s ‘business as normal’.

 

 

Enterprise Mobility Accelerates

Forrester have announced what mobility trends can we expect to see in 2010.Forrester, believe that 4G networks will continue to grow, along with the deployment of mobile apps. Devices based on Google's Android operating system may capture up to 10 percent market share. Employees will pressure IT departments to support their personal smartphones and other devices for business use. In addition, cloud-based apps that support the mobile workforce will become more popular.

In 2009, most companies reduced new technology investments in response to the uncertain global economic recession. However, the enterprise mobility picture was more positive as many firms continued to pursue mobility solutions to help them cut costs, improve worker productivity, and enhance business process efficiencies. We predict a more stable economic environment in 2010 and expect mobile network operators to implement programs to drive application development for fourth-generation (4G) and long-term evolution (LTE) networks not only for consumers but also for business. In addition, expect increased vendor and service provider focus on offering machine-to-machine (M2M) solutions to improve business process efficiencies in specific industries (e.g., healthcare, utilities, and the supply chain). More employees will also bring personally selected and purchased mobile devices (e.g., Android smartphones) into the office and use them for work-related mobile applications.

So 2010 is set to be a good year for paper forms to be brought into the new decade by being used electronically.

Looking Back, Looking Forward

The UK IT market skipped a heart beat during the past year, however in 2010; it is back to what it does best. Global IT spend will advance by 4.4% led by pent-up demand for software. The leading software market to be in is enterprise software. Enterprise software will be the most lucrative software business to be in, according to Ovum (2009). Lead analysts in the field (Gartner, 2009) propose that the market for large enterprise mobility software is tipped to grow at 9% during 2010, putting enterprise mobility at the forefront in 2010 (Forrester, 2009).

By the end of 2010 the software market will be worth about £6.44 billion. Top ten trends to watch for in 2010 are as follows:

-          Cloud Computing

-          Advanced analytics

-          Client computing

-          IT for green

-          Flash memory

-          Virtualization for availability

-          Mobile applications

-          Reshaping the data centre

-          Social computing

-          Security: active monitoring.

Positively, companies specialising in business applications is a “key growth area,” for the UK software industry will “keep growing” (Gartner, 2009).   

Best Practice in Mobile IT Strategy

Best practice: Holistic approach

By 2010, 50% of enterprises will have migrated away from tactical mobile application silos (supporting a single application) to strategic platforms capable of supporting multiple applications, managing devices, and securing data and transport.

Gartner, 2007

          Faster development – A platform approach gets applications into users hands faster, delivering value quicker

          Shared costs – for mobile infrastructure, development components, and devices

          Focus on users & processes – remove technology concerns from the hands of the business

Best practice: Measure, Measure, Measure

 Failure to measure benefits and impacts is one of the most commonly seen points of failure in mobile projects

          The highest performing organisations are ones that focus on measuring their performance

          Mobile solutions are complex – without the right measurement approach you won’t know what works and what doesn’t

        Especially for pilots, set aside time to fully analyse results and outcomes

          It’s easy to fall into a trap where you just become very good at measuring things and generating KPIs

        Look for “leading indicators” to reduce measurement overhead

Best practice: Human factors & adoption

          Technology is a tool, not an end in itself

          Demystify the technology, but hide the complexity

          The importance of training

          Workers are influenced by their peers

          Bad news travels fast

Mobile IT in Housing

82% of housing departments and associations have stated that mobile working is a priority for them in 2010, yet only 38% have a mobile working strategy in place.

 Integration with other IT applications is the main bug bear faced by housing departments in developing a mobile working strategy. Applications such as Micrsoft SharePoint and Microsoft Dynamics CRM can be intergrated with a mobile IT solution, such as Dynamic Forms. However, according to the poll, the greatest benefits in implementing a mobile working strategy are to provide flexible and innovative ways of working for housing staff (33%) and higher service to citizens (36%).

Housing associations face immense challenges (NHF, 2009). These range from being able to generate tangible savings in 2010, improving ways of working for staff and enhancing service for citizens. Housing associations are coming around to the idea that mobile working strategies can deliver innovative, yet practical, ways of solving these challenges.

An example of mobile working initiative is to give field staff handheld devices to carry out updates on repairs and timesheets while they are out visiting customers which are logged on completion. Immediate benefits in achieving efficiency improvements.  In addition to reducing levels of manual data entry, fuel and inventory costs will decrease and there have been significant gains in productivity.


Join igroup Ltd at the IT in Housing Exhibition

Visit igroup at the premier IT exhibition in social housing on the 17 – 18 November, Olympia, London.

IT in Housing Exhibition is the UK’s largest and most highly acclaimed housing technology exhibition.

The exhibition, which forms the focal point of the National Housing Federation’s IT in Housing Conference, is now in its 10 year, and offers delegates and visitors an excellent one-stop opportunity to explore the latest innovations, products and services from 80 leading ICT suppliers to the housing sector.

Visit igroup Ltd to experience demos of Dynamic Forms, and talk to our team to discuss your mobile IT needs.

Entry to the exhibition is free of charge.

Are You Making The Most of Today's Technology?

Housing Associations belong in the community, not behind a desk. Many housing organisations are already reaping the rewards of today’s technologies. According to the Future Work Forum, one in three UK workers does at least part of their work each week away from their desk. Millions of working hours each day are spent working in the community, undertaking surveys, assessing houses fit for purpose.  With growing awareness of flexible and remote working, the challenge is to enable workers in the field, or at remote locations, to be as productive and efficient as they possibly can be in the housing sector.

The ‘real’ work is outside the office

One part of the solution is to deploy mobile technology to provide the housing sector workers with access to job-related information wherever they are based. The potential benefits of mobile working are positively compelling: the UK government estimates the public sector could save up to £336 million a year through mobile technology.  These savings would be generated through reduced office costs, efficiency savings, service improvement and improved quality of data.

Rob Bamforth, research analyst with Quocirca stated that “the ‘real’ work is outside the office” meaning that housing associations could benefit enormously from mobile working. “Providing access to IT on the move saves time, and therefore makes the individual more productive.”

For example, the London Borough of Sutton achieved 47% efficiency savings when it provided staff with tablet PCs to record the results of interviews. Computerising the process has reduced errors and also means the results can be processed more easily – a typical house survey can now be processes in less than one week, compared to five weeks previously.

In Sheffield, 84 local councillors have been provided with PDA’s allowing them to electronically record requests, complaints and repairs, which are automatically sent back to the council’s contact centre. This system saves each councillor around three hours per week in paperwork and administration, translating into a major financial saving for the council.

Making Mobility work for Housing Associations

Achieving the benefits of mobile computing isn’t always straightforward. One of the biggest challenges with mobile computing deployment is a lack of knowledge and a lack of planning. Local authorities can access expert advice and support for mobile project from igroup ltd, which has successfully completed a number of mobile projects in the housing sector/ public sector.

 

 

Mobile IT Strategy

}  The use of mobile devices is growing exponentially as companies look for new ways to support a workforce that requires easy, wireless access to forms and other documents in the field.

}  Without a solid investment in current business technologies, you can’t compete effectively in a global marketplace. }  Companies struggle to define a mobile IT strategy. }  They also find it difficult to identifying the right set of tools for managing mobile IT (MDM).}  Companies tend to start with the technology and work backwards from there, trying to solve business problems.

}  Finding the right option is imperative.

}  We are in an ‘info-centric’ era as we focus our IT plans and strategies around information rather than the computer.

What should a Mobile IT strategy look like?

}  Mobility should be at the core of any and all IT strategies going forward.

}   Increasingly distributed operations.

}   Hopefully Reduce legacy infrastructure costs.

}  Think through operational issues before finalising a strategy - management, support, security.

}  Pick the best toolset for the job, but keep growth in mind.

}  Handhelds will replace PCs for many but expect continuing evolution for the foreseeable future.

}  Build teams regardless of the physical distance between team members. 

Competitive Advantage from Strategy

}  The theme is one of continuous connectivity, where we can access data anywhere.

}  The main competitive advantage remaining today for any business, irrespective of industry, is the ability to obtain and act on information ahead of your competition.

}  Your ability to get information into the hands of people who need that information, and enable them to act on and interact with that information before the competition does, is what's going to make a difference in terms of business success.

Overview

}  The value that mobility brings to an enterprise is well known. It's difficult to imagine how an enterprise cannot benefit from access to information at any location at any time.

}  The company should ensure investments in mobile IT fulfil the desired objective of contributing to evolving the IT infrastructure to higher levels of enterprise mobility.

}  An enterprise mobile strategy should ensure that:

}  The fast-changing technology landscape does not result in investments becoming redundant.

}  The existing IT infrastructure can be leveraged to provide mobile solutions.

}  Implementation of mobility does not affect the performance and functionality of existing critical enterprise IT systems.  

NHS trials show benefits of Mobile technology

Productivity and patient care could be improved by remote IT access for community health workers.

Is it the end of the clipboard in hospitals?

Mobile technology for community health workers could increase productivity by a quarter, reduce travel time by a third, and improve patient care, according to the results of an NHS trial.A three-month pilot run by Nottinghamshire Health Informatics Service allowed community clinicians and therapists to securely access clinical systems and patient records on the move.Electronic versions of NHS forms were downloaded on staff’s PDA, to enable them to complete patient forms remotely. Such forms and patient records can be completed off-line and in remote locations. User’s  were given PDA’s to carry out their daily patient checks.

iGroup’s ‘Dynamic Forms’ can assist the NHS, as the device allows real time access allowing nurses to respond to referrals while on their rounds. Using a paper system, if a patient requires a blood test, they must wait until a nurse comes off their rounds to see the note. The nurse can receive the request and respond immediately.

"Because a quicker blood test means a quicker diagnosis and quicker treatment, people can get out - and no one wants to be in hospital," said Salford staff nurse Jenny Quilliam.The results of the trial showed the potential for a 25 % increase in productivity, reduction in travel times of 32 %, with the potential to reduce commuting by 50 %.On average 96 % of patient notes were completed on the day - without mobile working, there is typically a delay of up to 48 hours as workers report back to the office to write up notes.Users perceived an average of 70 % improvement in facilities to do their job.

‘The mobility trial has helped to transform the way community clinicians and therapists work,’ said Stuttle.‘Users have access to real-time information, enabling them to plan their day better and have direct contact with colleagues and hospitals. This solution is helping to deliver the highest quality care for patients.’

With iGroup's solution, ‘Dynamic Forms’, which will help increase productivity in the NHS and reduce travel times, as well as giving maximum ROI will mean to end of hospital clip boards.

  

 

Mobile PDA facts and Figures

- Despite the global recession 26% of enterprises are planning to increase their IT budget in North America, Europe and the Middle East in the fourth quarter of 2009 and into 2010.

- Adoption of enterprise mobility solutions is set to increase in 2010.

- A survey of 1110 IT decision makers in 2009 found that in the next two years 38% of enterprises will have deployed a mobility solution, up from 29% in 2008.

- Healthcare will lead growth in mobility solutions adoption

- Mobile technology is evolving to suit the changing demands of mobile workers

- Investing in mobility solutions benefits the whole organisation, not just the mobile employees.

Has your organisation developed a mobility solution?

igroup's Monthly Newsletter

sept 2009.pdf (806.10 kb)

igroup have launched their September 2009 newsletter which can be found on www.igroupltd.co.uk.

By reading igroup's monthly newsletter find out about what igroup are up to, what new prodcuts and services we offer and updates on igroup's staff and customers.

Each month you can read how igroup have helped their client's to run faster with increased efficiency and productivity whilst being more competitive and helping them to cut cost's. Find out where you can see igroup at trade show's and seminars, and if you can't make it, updates on how they went will be published in the newsletter and igroup will add pictures of its staff at events, seminars and with clients.

Mobile Computing: Powering public services

Mobile computing: powering public service

Today’s technologies support workers on-site through suites of products devoted to connectivity, security and productivity.

According to the Future Work Forum, one in three UK workers does at least part of their work each week away from the office. Millions of working hours each day are spent working in the community, travelling to meetings and remote offices, or working from home. It’s a scenario that’s especially familiar to anyone working in the public sector, says Nick Umney, a technical specialist working in Microsoft’s Public Sector team. “Today, very few people spend five days a week working at a desk in the office, particularly with the growing awareness of flexible and remote working,” he says. “The challenge is how we enable those workers in the field, or at remote locations, to be as productive and efficient as they possibly can.” 

 The ‘Real’ work is outside the office

One part of the solution is to deploy mobile technology to provide public sector workers with access to job-related information wherever they are based. The potential benefits of mobile working are certainly compelling: the UK government estimates the public sector could save up to £336 million a year through mobile working. These savings would be generated through reduced office costs, efficiency savings, service improvement and improved data quality. “I agree that the public sector could benefit enormously from mobile working because for many roles, the ‘real’ work is outside the office,” says Rob Bamforth, a research analyst with Quocirca. “Providing access to IT on the move saves time, and therefore makes the individual more productive.”For example, the London Borough of Sutton achieved 47% efficiency savings when it provided finance staff with tablet PCs to record the results of home-based interviews with individuals requesting financial support. Staff used specially designed forms on the tablet PCs to record vital details, and generated the required paperwork for an application on the spot. Computerising the process has reduced errors and also means the results can be processed more easily – a typical application can now be assessed in less than one week, compared to five weeks previously. In Sheffield, 84 local councillors have been provided with handheld computers that allow them to electronically record requests and complaints from citizens, which are automatically sent back to the council’s contact centre. The system saves each councillor around three hours per week in paperwork and administration, translating into a major financial saving for the council.  

See how Dynamic Forms can help your business and increase productivity in the field: www.dynamic-forms.net                  www.igroupltd.co.uk  

           

Mobile Computing and SharePoint Seminar

On Wednesday 28th October igroupltd are being joined by Microsoft and Accenture to conduct a FREE seminar centred around mobile computing, mobility, mobile field data collection and SharePoint.

BOOK YOUR FREE PLACE NOW. Either follow the link or email: seminars@igroupltd.co.uk, call: 0845 838 2184. Visit us at http://www.igroupltd.co.uk/ / www.dynamic-forms.net/Pages/Home.aspx

 Book before the 5th October and recieve a Free White Paper on Mobile Computing!

GUEST SPEAKERS Peter Daley, senior manager in Accenture’s Mobile Solutions practice, will be givign a talk on enterprise mobility, industry trends, mobile computing and where the market is going. Peter is responsible for Accenture’s European Field Force Transformation offering, using mobile technology and business change to drive increased effectiveness for distributed workforces. In addition, Jessica Meats Microsoft's Partner Technology Specialist in SharePoint and InfoPath, who focuses on business processes and forms.

igroup will also be demonstrating their own Dynamics Forms 2009, which transforms paper documents into an electronic format. Dynamic Forms’ is a world class Microsoft certified and tested product that creates and deploys electronic forms solutions to gather information efficiently and reliably regardless of a connection. igroup’s Dynamic Forms offers a number of potential mobile applications for many different organisations including:
· Job completion sheets
· Inspections
· Workforce management
· Surveys

If you attend our FREE seminar in conjunction with Microsoft and Accenture these are just some of the benefits you will gain:


· We offer all attendees A free pilot and set up of the presented solution
· A free trial of SharePoint software, to identify its benefits for your organisation
· Gain knowledge from some leading experts in the field of Mobility; igroup, Accenture and Microsoft
· Microsoft qualified engineers to answer any questions.
· Build your competitive advantage by empowering your field workers.

The seminar will be held in the Microsoft Customer Briefing center in Reading: Microsoft Campus, Thames Valley Park, Reading. RG6 1WG
BOOK YOUR FREE PLACE NOW: Either follow the link or email: seminars@igroupltd.co.uk, call: 0845 838 2184. Visit us at http://www.igroupltd.co.uk/ / www.dynamic-forms.net/Pages/Home.aspx



 

Free Point of Delivery Software (iSignature - signature capture)

iGroup is giving away its software product iSignature on a free download system. More details about the product and what it can do and how to download it are available at the URL below.

http://website/Download/Pages/iSignature.aspx

This simple standalone application allows the recording of signature and POD times by a user. Your company logo can be put in the PDF form along with a few other fields to record the information about the job and customer.

Complete the download form and follow the instructions and your set up in no time. Capture your customers signature for every delivery and make sure you never loose the paperwork.

Free Software Trial Microsoft CRM 4.0

iGroup Ltd is microsoft dynamics certified and is proud to be able to offer a CRM trial. This allows a guest user to see log into a demo version of CRM and have a look at how it could benefit their business.

Please apply at the following URL for your CRM Trial.

http://www.igroupltd.co.uk/Download/Pages/CRM-Trial.aspx