82% of housing departments and associations have stated that mobile working is a priority for them in 2010, yet only 38% have a mobile working strategy in place.

 Integration with other IT applications is the main bug bear faced by housing departments in developing a mobile working strategy. Applications such as Micrsoft SharePoint and Microsoft Dynamics CRM can be intergrated with a mobile IT solution, such as Dynamic Forms. However, according to the poll, the greatest benefits in implementing a mobile working strategy are to provide flexible and innovative ways of working for housing staff (33%) and higher service to citizens (36%).

Housing associations face immense challenges (NHF, 2009). These range from being able to generate tangible savings in 2010, improving ways of working for staff and enhancing service for citizens. Housing associations are coming around to the idea that mobile working strategies can deliver innovative, yet practical, ways of solving these challenges.

An example of mobile working initiative is to give field staff handheld devices to carry out updates on repairs and timesheets while they are out visiting customers which are logged on completion. Immediate benefits in achieving efficiency improvements.  In addition to reducing levels of manual data entry, fuel and inventory costs will decrease and there have been significant gains in productivity.

Housing Associations belong in the community, not behind a desk. Many housing organisations are already reaping the rewards of today’s technologies. According to the Future Work Forum, one in three UK workers does at least part of their work each week away from their desk. Millions of working hours each day are spent working in the community, undertaking surveys, assessing houses fit for purpose.  With growing awareness of flexible and remote working, the challenge is to enable workers in the field, or at remote locations, to be as productive and efficient as they possibly can be in the housing sector.

One part of the solution is to deploy mobile technology to provide the housing sector workers with access to job-related information wherever they are based. The potential benefits of mobile working are positively compelling: the UK government estimates the public sector could save up to £336 million a year through mobile technology.  These savings would be generated through reduced office costs, efficiency savings, service improvement and improved quality of data.

Rob Bamforth, research analyst with Quocirca stated that “the ‘real’ work is outside the office” meaning that housing associations could benefit enormously from mobile working. “Providing access to IT on the move saves time, and therefore makes the individual more productive.”

For example, the London Borough of Sutton achieved 47% efficiency savings when it provided staff with tablet PCs to record the results of interviews. Computerising the process has reduced errors and also means the results can be processed more easily – a typical house survey can now be processes in less than one week, compared to five weeks previously.

In Sheffield, 84 local councillors have been provided with PDA’s allowing them to electronically record requests, complaints and repairs, which are automatically sent back to the council’s contact centre. This system saves each councillor around three hours per week in paperwork and administration, translating into a major financial saving for the council.

Achieving the benefits of mobile computing isn’t always straightforward. One of the biggest challenges with mobile computing deployment is a lack of knowledge and a lack of planning. Local authorities can access expert advice and support for mobile project from igroup ltd, which has successfully completed a number of mobile projects in the housing sector/ public sector.

The only competitive advantage remaining today for any business, irrespective of what industry you’re in, irrespective of where you reside on this planet, is the ability to obtain and act on information ahead of your competition. No matter what business you’re in, whether it's oil and gas, whether you’re in healthcare, whether you’re a logistics company, it doesn’t make any difference. Your ability to get information into the hands of people who need that information, and enable them to act on and interact with that information before the competition can is what's going to make a difference in terms of business success.  So that should be a good motivator for you to start thinking about mobilising people. If they are out and about, working with customers directly involved in business activities, they need access to your network, they need access to IT resources, and they need to do it faster than the competition can. 

Core Objectives for Contemporary Mobility

 Minimise, if not eliminate, the behavioural and performance differences that exist between wire line and wireless capabilities: 

• Throughput

• Reliability/Availability

• Access to applications and data  

Wireless can do anything that wire can do, and without the need to find a place to plug in: 

• Location-independence, virtual office

• Any application Extending mobile user base beyond service, sales, vertical markets, etc. 

The Future of IT…is in mobility 

• Mobilising all enterprise IT services and capabilities

• Wireless as the default or even primary vehicle

• Advances in technologies, standards, networks, devices

• As with wire (and just about everything else in business), the key is management

• Maximise productivity – ease of use, transparency

• Reduce costs – time saving, administration costs etc.   

Mobile computing: powering public service

Today’s technologies support workers on-site through suites of products devoted to connectivity, security and productivity.

According to the Future Work Forum, one in three UK workers does at least part of their work each week away from the office. Millions of working hours each day are spent working in the community, travelling to meetings and remote offices, or working from home. It’s a scenario that’s especially familiar to anyone working in the public sector, says Nick Umney, a technical specialist working in Microsoft’s Public Sector team. “Today, very few people spend five days a week working at a desk in the office, particularly with the growing awareness of flexible and remote working,” he says. “The challenge is how we enable those workers in the field, or at remote locations, to be as productive and efficient as they possibly can.” 

 The ‘Real’ work is outside the office

One part of the solution is to deploy mobile technology to provide public sector workers with access to job-related information wherever they are based. The potential benefits of mobile working are certainly compelling: the UK government estimates the public sector could save up to £336 million a year through mobile working. These savings would be generated through reduced office costs, efficiency savings, service improvement and improved data quality. “I agree that the public sector could benefit enormously from mobile working because for many roles, the ‘real’ work is outside the office,” says Rob Bamforth, a research analyst with Quocirca. “Providing access to IT on the move saves time, and therefore makes the individual more productive.”For example, the London Borough of Sutton achieved 47% efficiency savings when it provided finance staff with tablet PCs to record the results of home-based interviews with individuals requesting financial support. Staff used specially designed forms on the tablet PCs to record vital details, and generated the required paperwork for an application on the spot. Computerising the process has reduced errors and also means the results can be processed more easily – a typical application can now be assessed in less than one week, compared to five weeks previously. In Sheffield, 84 local councillors have been provided with handheld computers that allow them to electronically record requests and complaints from citizens, which are automatically sent back to the council’s contact centre. The system saves each councillor around three hours per week in paperwork and administration, translating into a major financial saving for the council.  

See how Dynamic Forms can help your business and increase productivity in the field: www.dynamic-forms.net                  www.igroupltd.co.uk  

On Wednesday 28th October igroupltd are being joined by Microsoft and Accenture to conduct a FREE seminar centred around mobile computing, mobility, mobile field data collection and SharePoint.

BOOK YOUR FREE PLACE NOW. Either follow the link or email: seminars@igroupltd.co.uk, call: 0845 838 2184. Visit us at http://www.igroupltd.co.uk/ / www.dynamic-forms.net/Pages/Home.aspx

 Book before the 5th October and recieve a Free White Paper on Mobile Computing!

GUEST SPEAKERS Peter Daley, senior manager in Accenture’s Mobile Solutions practice, will be givign a talk on enterprise mobility, industry trends, mobile computing and where the market is going. Peter is responsible for Accenture’s European Field Force Transformation offering, using mobile technology and business change to drive increased effectiveness for distributed workforces. In addition, Jessica Meats Microsoft's Partner Technology Specialist in SharePoint and InfoPath, who focuses on business processes and forms.

iGroup Ltd is microsoft dynamics certified and is proud to be able to offer a CRM trial. This allows a guest user to see log into a demo version of CRM and have a look at how it could benefit their business.

Please apply at the following URL for your CRM Trial.

http://www.igroupltd.co.uk/Download/Pages/CRM-Trial.aspx