All we do is SharePoint
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South London and Maudsley NHS Foundation Trust (SLaM) are part of the NHS and provide the widest range of services in the UK for people with mental health problems or an addition to drugs or alcohol. They operate from over 100 locations, and also have a close clinical and academic partnership with the Institute of Psychiatry, King’s College, London.
SLaM summarise their ethos as “Everything we do is to improve the experience of people using our services and to promote mental health and well-being for all”.
“It was a refreshing change to speak to people who really understood what was important to us”
Julian Symes, South London & Maudsley NHS Foundation Trust
Having realised that the issue required expert level help, SLaM contacted igroup, and within 24 hours they were getting the high level support that they needed to restore their systems to full working order.
By providing remote access to igroup’s technical specialists, SLaM were able to benefit from almost immediate help, thus en- suring that the system was back up and running with minimal impact. Even more important was the fact that no data was lost.
SLaM’s great technical team have been boosted by having access to an external expert SharePoint provider.
SLaM identified that there was a problem with their SharePoint deployment – people weren’t able to upload documents. Clearly this was a real priority because the collabo- rative element of SharePoint is a vital element of SLaM’s working processes.
There were also other areas within SharePoint where the current engineers felt that they would benefit from expert advice.
“We are so pleased that we have got back up and running with minimum impact and zero data loss.”
Julian Symes, South London & Maudsley NHS Foundation Trust
A quick internet search brought out the name of igroup – SharePoint specialists. One phone call from SLaM and the process had begun. Within 24 hours action had been taken to sort out the document upload issue, and this was quickly achieved.
Not only was the quick response important, but this was backed up by a very quickly formed but excellent working partnership between the two organisations.
SLaM’s primary requirement once the initial problem had been fixed was for the provision of an excellent level of support to their engineers looking after the SharePoint environment.
Additional areas where expertise would be beneficial included support, maintenance and performance tuning.
After the initial fix, SLaM’s ICT team are looking forward to working with igroup in the longer term to gain maximum return on investment from their SharePoint deployment.
“We are proud to have helped SLaM, especially as we closely identify with their ethos of providing an excellent service.”
Steve Rastall, Managing Director, igroup
SLaM are now able to freely upload documents without error, thus ensuring that all documentation is retained securely within SharePoint and is fully trackable.
They also have peace of mind that they have identified a support partner with whom they have initiated an excellent working relationship.
There are still some areas which require attention, but a plan is being put in place so that these receive attention as soon as possible.
One of the biggest benefits to SLaM is that they can buy support credits in blocks of a size to suit their needs. They aren’t tied in to a lengthy and expensive contract, and be- cause of the flexibility of the credit system, they can elect to use some as training, or other services, if necessary. SLaM are happy with the service they have received and will look to build on the good start they have made.
Herman just back from Manchester after performing a SharePoint Health check. (Status) SharePoint fixes on the road from igroup#
(about 1 day ago)Chris with Alderhey childrens hospital. Valued client. SharePoint in the NHS# (Status update)
(about 3 days ago)